Legal
Privacy Policy
This Privacy Policy explains how Vitro Molecular Laboratories may collect, use, and protect information submitted through this website.
Last updated: May 29, 2026
Information We Collect
This website may collect information voluntarily submitted through contact forms, inquiry forms, or other website communication tools. Information may include name, email address, phone number, organization, message content, and related inquiry details.
How Information Is Used
Information submitted through this website may be used to respond to inquiries, route messages to the appropriate team member, support website operations, improve website content, and maintain appropriate business records.
Protected Health Information
This website is not intended for submitting protected health information, confidential medical information, pathology reports, laboratory results, or urgent clinical communications. Patients should contact their ordering physician or healthcare facility for medical records, pathology reports, or clinical questions.
Third-Party Websites
This website may link to third-party websites, including the MRA Pay online payment portal, external healthcare resources, and third-party payment providers. Those websites are governed by their own privacy policies and practices. Vitro Molecular Laboratories is not responsible for the privacy practices or content of third-party websites.
Website Analytics
This website may use standard analytics or performance tools, such as Google Analytics 4 or Vercel Analytics, to understand website traffic, usage patterns, browser information, device information, and general location data. These tools help improve website performance and content. This website does not use behavioral advertising, retargeting pixels, or visitor profiling tools unless specifically disclosed or approved later.
Cookies, Local Storage, and the Vitro Resource Assistant
The Vitro website may use limited cookies or browser local storage to improve site functionality, remember site preferences, persist the Vitro Resource Assistant conversation across page navigation and browser refreshes, remember whether the assistant is open or closed, and keep a short list of recently viewed public Vitro resources to improve navigation and assistant suggestions. These browser records are intended for convenience only and expire or are cleared after a period of inactivity.
Vitro Resource Assistant and Patient Information
The Vitro Resource Assistant is intended to help visitors navigate public Vitro resources and general client-service information. It is not intended to collect protected health information, patient details, laboratory results, accession numbers, insurance identifiers, medical record numbers, specimen-specific identifiers, or urgent clinical questions. Users should not submit patient information through chat. The assistant includes guardrails intended to avoid storing or repeating protected health information, but visitors should use secure contact paths for patient-specific or clinical matters.
Anonymous Chatbot Event Analytics
Vitro may collect anonymous chatbot event analytics to understand general question categories, resource interest, fallback categories, link clicks, lead-intent categories, and guardrail/refusal frequency. These events are designed to use categories and safe topic labels rather than full chatbot transcripts or raw user messages. Vitro does not intentionally store protected health information, patient details, accession numbers, dates of birth, medical record numbers, insurance identifiers, laboratory results, or patient-specific clinical content through chatbot analytics.
Cookies and Local Storage
This website may use limited cookies or browser local storage for site functionality, analytics, preferences, and user experience features. Browser settings may allow users to block or delete cookies and local storage, but some site features may not work as intended.
Data Security
Reasonable administrative, technical, and organizational safeguards are used to protect information submitted through this website. No website or electronic transmission can be guaranteed to be completely secure.
Children's Privacy
This website is not directed toward children under 13, and Vitro Molecular Laboratories does not knowingly collect personal information from children under 13 through this website.
Contact Information
Vitro Molecular Laboratories. 8700 W Flagler St STE 100, Miami, FL 33174. Phone: (305) 267-7979. Fax: (786) 513-0175.