Medical Records
Requests for medical records, laboratory reports, or copies of results should usually be directed first to the ordering physician, treating provider, hospital, clinic, or healthcare facility that coordinated your testing.
For Patients
Understanding Reference Laboratory Testing
Vitro Molecular Laboratories performs specialized diagnostic testing ordered by healthcare professionals. Your ordering physician, treating provider, hospital, or clinic remains your primary contact for results and care decisions.
How results are shared.
Vitro supports diagnostic testing ordered by physicians, hospitals, laboratories, and other healthcare professionals. Test results are generally communicated to the ordering provider, hospital, or clinic, who can explain the findings in the context of your medical history, symptoms, procedure, and treatment plan.
If you have questions about what your laboratory or pathology results mean, contact the physician or provider who ordered your test. Vitro does not replace your treating physician or provider and cannot provide individual medical advice through the website.
Billing Support
Billing or insurance questions may depend on how your testing was ordered and billed. Patients should first contact the ordering provider, hospital, clinic, or billing entity listed on their statement for account-specific assistance.
Patient Guidance
Billing, Insurance, and Result Questions
Billing or insurance questions may depend on how your testing was ordered and billed. Patients should first contact the ordering provider, hospital, clinic, or billing entity listed on their statement for account-specific assistance.
Vitro's client services team supports healthcare professionals and laboratory clients with testing workflows, specimen logistics, and reporting support.
Please do not submit protected health information through the website contact form.
Patient FAQ
Patient questions
Understanding Laboratory Testing
What does a reference laboratory do?
A reference laboratory performs specialized testing ordered by healthcare professionals, hospitals, clinics, or other laboratories. Vitro supports diagnostic testing and reporting, while your treating provider remains responsible for explaining results and care decisions.
Will I receive my test results directly from Vitro Molecular Laboratories?
Test results are generally sent to the ordering physician, treating provider, hospital, clinic, or laboratory client. That healthcare professional can explain your results in the context of your medical history and treatment plan.
Can Vitro explain my diagnosis or treatment options?
Vitro does not replace your treating physician or provider. Questions about diagnosis, treatment, medications, procedures, or next steps should be directed to the provider managing your care.
Records & Results
How can I request a copy of my report?
Medical records and laboratory report requests should usually be directed first to the ordering physician, treating provider, hospital, clinic, or healthcare facility that coordinated your testing.
Billing & Insurance
Who should I contact with billing or insurance questions?
Billing and insurance questions may depend on how your testing was ordered and billed. Please first contact the ordering provider, hospital, clinic, or billing entity listed on your statement for account-specific assistance.