Medical Records
Requests for medical records, laboratory reports, or copies of results should usually be directed first to the ordering physician, treating provider, hospital, clinic, or healthcare facility that coordinated your testing.
For Patients
Understanding Reference Laboratory Testing
Vitro Molecular Laboratories performs specialized diagnostic testing ordered by healthcare professionals. Your ordering physician, treating provider, hospital, or clinic remains your primary contact for results and care decisions.
How results are shared.
Vitro supports diagnostic testing ordered by physicians, hospitals, laboratories, and other healthcare professionals. Test results are generally communicated to the ordering provider, hospital, or clinic, who can explain the findings in the context of your medical history, symptoms, procedure, and treatment plan.
If you have questions about what your laboratory or pathology results mean, contact the physician or provider who ordered your test. Vitro does not replace your treating physician or provider and cannot provide individual medical advice through the website.
Billing Support
Billing or insurance questions may depend on how your testing was ordered and billed. Patients should first contact the ordering provider, hospital, clinic, or billing entity listed on their statement for account-specific assistance.
Patient Guidance
Billing, Insurance, and Result Questions
Billing or insurance questions may depend on how your testing was ordered and billed. Patients should first contact the ordering provider, hospital, clinic, or billing entity listed on their statement for account-specific assistance.
Vitro works with a broad range of health plans. Coverage and patient responsibility may vary by plan, benefit design, ordering provider, and how testing was submitted. Patients with insurance or billing questions may contact Vitro Client Services for guidance.
Vitro's client services team supports healthcare professionals and laboratory clients with testing workflows, specimen logistics, and reporting support.
Please do not submit protected health information through the website contact form.
Patient FAQ
Patient questions
Understanding Pathology and Laboratory Testing
What is a pathologist?
A pathologist is a physician who specializes in diagnosing disease by examining tissue, cells, blood, and other laboratory specimens. Vitro's pathology and laboratory professionals support diagnostic testing ordered by healthcare professionals, while your treating provider remains responsible for explaining results and care decisions.
What does a reference laboratory do?
A reference laboratory performs specialized testing ordered by healthcare professionals, hospitals, clinics, or other laboratories. Vitro supports diagnostic testing and reporting, while your treating provider remains responsible for explaining results and care decisions.
Will I receive my test results directly from Vitro Molecular Laboratories?
Test results are generally sent to the ordering physician, treating provider, hospital, clinic, or laboratory client. That healthcare professional can explain your results in the context of your medical history and treatment plan.
I have questions about my pathology report. Who should I contact?
Questions regarding pathology or laboratory findings should be directed to the physician, provider, hospital, clinic, or laboratory that ordered your test. That provider is best positioned to discuss the results and their significance for your care.
Can Vitro explain my diagnosis or treatment options?
Vitro does not replace your treating physician or provider. Questions about diagnosis, treatment, medications, procedures, or next steps should be directed to the provider managing your care.
Can I contact a pathologist directly?
Pathologists and laboratory medical professionals typically communicate through the physician or healthcare organization managing your care. If consultation is needed, your treating provider can coordinate communication with Vitro's diagnostic team.
Medical Records
How can I request a copy of my medical records?
Medical records requests should be directed to the healthcare facility, physician, clinic, or laboratory that ordered or coordinated your testing. Please refer to the Medical Records section of this page for additional information.
Billing & Insurance
I received a bill from Vitro Molecular Laboratories. Who should I contact?
For billing inquiries, account balances, payment assistance, or questions about a Vitro statement, please contact MedReceivables Advisor Healthcare at 866-220-0901 or visit www.mrapay.com.
Can I pay my bill online?
Yes. Online payments can be made securely through the MRA Pay portal at www.mrapay.com.
Who should I contact regarding insurance or billing questions?
Please contact MedReceivables Advisor Healthcare directly at 866-220-0901 or visit www.mrapay.com.
Why did I receive a separate bill from Vitro Molecular Laboratories?
Laboratory and pathology services may be billed separately from hospital, clinic, physician, procedural, or facility charges. As a result, you may receive a separate bill related to diagnostic testing performed by Vitro.
Does insurance cover pathology services?
Vitro works with a broad range of health plans. Coverage for pathology and laboratory services varies by insurance provider, benefit plan, deductible, co-payment, and how the testing was ordered. For insurance or billing questions, patients may contact Vitro Client Services or the billing entity listed on their statement.